Return Policy
Our commitment to your satisfaction. Learn about our return, refund, and exchange policies.
Overview
We strive to provide high-quality information and resources related to ancient grain baking. This return policy outlines the terms and conditions for returns, refunds, and exchanges related to any products or services we may offer.
Please read this policy carefully before making a purchase or using our services. By making a purchase or using our services, you agree to be bound by this return policy.
Digital Products and Services
For digital products, downloadable content, or online services:
- Due to the nature of digital products, returns are generally not available once the product has been downloaded or accessed.
- If you experience technical issues or the product does not function as described, please contact us within 30 days of purchase for assistance.
- We will work with you to resolve any technical problems or provide a refund if the product is defective or not as described.
- Refund requests must be submitted within 30 days of purchase and will be evaluated on a case-by-case basis.
Physical Products
If we offer physical products, the following return policy applies:
Return Eligibility
Items must be returned within 30 days of delivery. Products must be in their original condition, unopened, and in original packaging where applicable.
Non-Returnable Items
Perishable goods, personalized items, and items that have been used or damaged by the customer are not eligible for return.
Return Process
Contact us to initiate a return. We will provide return instructions and a return authorization number. Returns without authorization may not be accepted.
Refunds
Refunds will be processed according to the following guidelines:
- Refunds will be issued to the original payment method used for the purchase
- Processing time for refunds is typically 5-10 business days after we receive and inspect the returned item
- Shipping costs are non-refundable unless the return is due to our error or a defective product
- Partial refunds may be issued for items returned in less than original condition
Exchanges
We may offer exchanges for defective or incorrect items. To request an exchange:
- Contact us within 30 days of delivery
- Provide your order number and reason for exchange
- We will review your request and provide exchange instructions if approved
- Exchanges are subject to product availability
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Please provide photos of the damaged item and keep all original packaging, as this helps us process your claim more quickly.
Cancellations
Order cancellations are accepted if the order has not yet been processed or shipped. Once an order has been shipped, it cannot be cancelled but may be returned according to our return policy.
For subscription services, you may cancel your subscription at any time. Cancellations will take effect at the end of the current billing period, and you will continue to have access until that time.
Shipping for Returns
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and retaining proof of shipment.
We are not responsible for items lost or damaged during return shipping. Please ensure items are properly packaged for return shipment.
Contact Us for Returns
To initiate a return, refund, or exchange, please contact us:
Email: infocenter@highmmprotectedi.world
Phone: +1 (002) 478-9631
Address: 3210 Chelton Cir, Colorado Springs, CO 80909, United States
Please include your order number, reason for return, and any relevant photos or documentation when contacting us.
Policy Updates
We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after any changes constitutes acceptance of the modified policy.
We encourage you to review this policy periodically to stay informed about our return procedures.